Some projects leave a mark well beyond their final deliverable. The Natural Hazards Technology Program (NHTP) grant project, run in collaboration with the Office of the NSW Chief Scientist and Engineer (OCSE), the Department of Customer Service (DCS), the NSW State Emergency Service (SES), and the NSW Rural Fire Service (RFS), is one of those.

Now that the project has wrapped up, we want to take a moment to reflect on what we built together, and to say a proper thank you to every partner who made it possible.

## **A Genuine Thank You**

Working alongside DCS, SES, and RFS was a privilege. These organisations deal with the highest-stakes situations imaginable, and they brought that same seriousness of purpose to every stage of our collaboration.

Their input shaped how we thought about translation at scale. Emergency communications need to be accurate, consistent, and produced quickly, often across many languages at once. The pressure of that use case pushed us to ask harder questions about our own platform.

We are grateful for the trust these agencies placed in VideoTranslatorAI. This project would not have been possible without their openness, their feedback, and their commitment to finding better solutions for the communities they serve.

## **What the Project Unlocked: Fragments**

The most significant product outcome to emerge from this collaboration is a feature we have named **Fragments**.

![Fragments for text translation](/api/media/elephantstripes-prod/cms/originals/blog-inline/1dea1086d11130eb7fafb1abf4407238305d5584c3fdcee0aea43817224e15c3.avif "Fragments for text translation")

At its core, Fragments is a sentence-level replacement tool for translation projects. It allows you to replace specific sentences or sections of text with pre-translated content, rather than sending the entire document through the AI translation engine every time.

Think of a large emergency briefing document. Certain sections are standardised. The safety disclaimers, the agency names, the procedural language: these phrases appear again and again across hundreds of documents. 

Without Fragments, the AI re-translates those sections every single time. With Fragments, you define those translations once, save them, and the engine pulls them in automatically wherever they appear.

Like glossaries, Fragments must be saved in a format compatible with the target AI translation engine, making them a structured and reliable part of your translation workflow.

## **Why Fragments Matter**

**Reducing redundancy in large-scale translation jobs**

When you are translating at volume, repetition is your biggest inefficiency. Fragments eliminate it. Recurring language is handled once, correctly, and reused across every relevant document.

**Saving real costs**

AI translation is token-based. Every word you send to the engine costs something. Re-translating the same sentence fifty times means paying for it fifty times. Fragments remove that waste, which adds up quickly on large or ongoing translation projects.

**Ensuring consistent, accurate translations**

Consistency is not just a quality standard; in emergency communications, it is a safety requirement. When the same phrase is translated by the AI in slightly different ways across different documents, it creates ambiguity. Fragments lock in the approved translation so the wording never drifts.

![](/api/media/elephantstripes-prod/cms/originals/blog-inline/05ca6a2ba260cbdb70cacd8c5b2606c6af91ef45fdb93631c7ae17442848e595.avif "Hybrid translation workflow by VideoTranslatorAI")

## **Looking Ahead**

We are proud of what this collaboration produced, and we are looking forward to seeing how Fragments performs across a much broader range of use cases beyond emergency services. 

Any organisation working with structured documents, compliance language, or high-volume translation workflows stands to benefit.

To OCSE, DCS, SES, and RFS: thank you. This one was worth every hour.

Wrapping Up the NHTP Project: Partners, Progress, and New Feature

How NHTP shaped one of our best text translation features Some projects leave a mark well beyond their final deliverable.

Wrapping Up the NHTP Project: Partners, Progress, and New Feature - VideoTranslatorA

We are glad to announce that VideoTranslatorAI is embarking on the Proof of Concept (PoC) phase of the [NSW Small Business Innovation & Research (SBIR)](https://www.nsw.gov.au/grants-and-funding/grant-recipients?nid=82869) Program – Cultural and Linguistic Diversity Challenge.

This next stage is pivotal as we build on the insights and successes of the Feasibility Study. Advancing to this phase brings us closer to breaking down language barriers and making healthcare and other essential services more accessible to culturally and linguistically diverse communities.

## A Grateful Word of Thanks
We extend our heartfelt gratitude to the South Western Sydney Local Health District (SWSLHD), the Office of the NSW Chief Scientist & Engineer (OCSE), and the Small Business Innovation & Research (SBIR) program team for this incredible opportunity. Their support, guidance, and belief in our vision inspire us and strengthen our resolve to make a meaningful impact.

We would also like to acknowledge the invaluable contributions and ongoing leadership of Professor Josephine Chow, Principal Investigator and Deputy Director of Research at SWSLHD; Chair of the South Western Sydney Nursing and Midwifery Research Alliance, SWSLHD, and the Ingham Institute for Applied Medical Research.

Additionally, special thanks to Aleisha Heys, Clinical Midwifery Consultant at Fairfield Hospital; Safa El-Dadoun, Clinical Midwifery Consultant at Lidcombe-Bankstown Hospital; and Sam Shen, Health Language Service Manager at SWSLHD.

We sincerely appreciate their commitment to innovation and are honoured to collaborate with such dedicated partners. Together, we are excited to push this groundbreaking technology forward to enhance healthcare communication for the CALD community.

## A Milestone Achievement
The completion of the Feasibility Study marks a significant milestone for VideoTranslatorAI.

Our team worked tirelessly to develop a platform that provides:
1. A customisable video translation solution that is compatible with existing media content.
2. The capability to create tailored glossaries and dictionaries for medical terminology with accurate translations for culturally and linguistically diverse (CALD) communities.

We are incredibly proud of the progress we have made and the positive feedback we have received. This achievement underscores our commitment to enhancing communication in healthcare settings.

## What’s Next: Proof of Concept
With the Feasibility Study behind us, we are now moving forward to the next exciting stage of the SBIR program: the Proof of Concept (PoC). This phase will require us, as the grantee, to develop a tangible prototype of the solution proposed during the feasibility study. The goal of the PoC is to advance our solution to a level where it is technically ready to be considered for procurement by the NSW Government or other customers.

#### Objectives for the PoC Phase
Our main objective during the PoC phase is to develop a telehealth app with video conferencing capability and real-time transcription and translation. This tool will help clinicians who need to communicate with patients with limited English proficiency.

Our telehealth app enables clinicians to speak in English, which is then translated into the patient's language. Patients can reply in their preferred language, and their responses will be translated into English, facilitating effective two-way communication.

Along with the telehealth app, our team is also enhancing the video translation capability, which has been partially delivered in the Feasibility Study. This tool enables health communication staff to translate existing video content into CALD languages, ensuring equality of health information accessibility for all.

These goals seamlessly align with VideoTranslatorAI’s mission to leverage AI’s potential to break language barriers and promote effective communication across multicultural communities. We believe that our solution can help address the challenges faced by healthcare professionals while also advancing the broader goal of improving healthcare accessibility for everyone.![large_Healthcare_accessibility_e8bdb466f3.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/cc2894f144f46f759099f3ba55b5f23d30881c4ec4f122268aa8f7e665c6a08e.webp)

## Conclusion
As we embark on the PoC phase, we invite you to stay connected with us. Follow our blog and social media channels for regular updates on our progress, insights into our development process, and announcements of upcoming milestones.

Your support and feedback are invaluable as we strive to break language barriers and promote accessibility for all.

Stay tuned for more exciting updates from VideoTranslatorAI!

If you have questions, [try our product now](https://agent.videotranslator.ai/chat). 

VideoTranslatorAI Advances to the Proof of Concept Phase in the NSW SBIR Program!

VideoTranslatorAI enters the Proof of Concept phase in the NSW SBIR Program to enhance healthcare access for culturally diverse communities with AI solutions!

Our recent feature on [SBS World News](https://www.sbs.com.au/news/small-business-secrets/video/as-fire-season-looms-not-everyone-gets-the-message-a-new-project-aims-to-change-that/qgeypteui) addressed a question that grows more urgent each year: as Australia faces increasingly severe bushfire seasons, are multicultural communities equipped to navigate these emergencies safely?

With climate conditions pushing fire seasons to start earlier and last longer, everyone in Australia must be prepared.

But language and cultural barriers can leave some of our most vulnerable communities without the vital information they need.

@[youtube](https://www.youtube.com/watch?v=eTd4TKl_pIM)

## A History of Devastation: Australia’s Bushfire Track Record

Australia has experienced some of the world’s most catastrophic fires, with the [Black Saturday](http://www.cfa.vic.gov.au/about-us/history-major-fires/major-fires/black-saturday-2009#:~:text=The%20Black%20Saturday%20bushfires%20claimed,than%202%2C000%20houses%2C%20were%20destroyed.) fires in 2009 remaining a haunting example.

These fires tragically claimed 173 lives and devastated countless homes and farms. With rising temperatures and record-low rainfall, bushfire risk is at an all-time high, as the Country Fire Authority Chief Officer, Jason Heffernan noted.

Early warnings and effective communication are now more important than ever to prevent loss and protect lives.![The Kinglake National Park after the Black Saturday bushfires. Source: CSIRO, 2009](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/deec1dbeb3569f305afdf4509e91f61caec3b7240a65b1a53d2e102790219e7c.webp)

Image: The Kinglake National Park after the Black Saturday bushfires. Source: CSIRO, 2009

## Unique Challenges for Migrant Communities

For many migrant communities, understanding and responding to emergency protocols remains a complex challenge.

As noted in the [SBS segment](https://www.sbs.com.au/news/small-business-secrets/article/as-fire-season-looms-not-everyone-gets-the-message-a-new-project-aims-to-change-that/pr7rz9to7), some migrants come from regions with limited or no formal emergency services.

Moreover, basic steps, such as calling the triple-zero emergency number, may be unfamiliar.

Richard Ogetti of the Albury-Wodonga Ethnic Community Council noted that assumptions about public knowledge of emergency service can leave residents uninformed and unprepared.

Beyond language barriers, misconceptions around costs also deter some community members from seeking help.

For instance, migrants may hesitate to call emergency services out of fear they will incur unaffordable charges, not knowing that firefighting and emergency assistance are publicly funded in Australia.

This misunderstanding can delay critical responses during emergencies, putting lives and property at greater risk.![Migrant communities face challenges in emergency response due to various reasons](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/2c89e7ef7838899cd9a15b2e1c8e5cee4ad58a54903624418a903c1295d606b6.webp)

## Bridging Gaps with AI-Powered Multilingual Videoconferencing Tool

As we work to address these challenges, VideoTranslatorAI’s multilingual videoconferencing tool offers a critical solution.

Our platform enables real-time, two-way communication with emergency responders in multiple languages, ensuring that individuals can ask questions and get immediate answers in their native language.

It’s a familiar video call platform interface, enhanced with powerful translation features like live captions and voice-to-voice translation.

> “Think Zoom, except you also get the captions in your language, and the AI will speak out to you in your language,” said Tat Banerjee, the CEO of VideoTranslatorAI.![Tat Banerjee - Managing Director VideoTranslatorAI](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/b5a5619fb12c6ddf362e5b99cc3a7a28034f70a49b7f6267bbf6459b677be594.webp)

This tool not only provides alerts but also allows community members to engage directly with emergency services. This aligns with VideoTranslatorAI’s mission to harness AI to bridge language barriers across diverse communities. We aim to make emergency response accessible, supportive, and clear for everyone, regardless of language or cultural background.![VideoTranslatorAI’s Multilingual Videoconferencing Tool](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/097cae24a4892a5c8bba9e4b4458d39c3c52c153da0319116f6e5081f380faae.webp)

## Empowering Communities with Information and Confidence

As [SBS World News](https://www.sbs.com.au/language/indonesian/en/podcast-episode/bushfire-authorities-on-alert-but-are-multicultural-communities-still-at-risk/t00af5k8z) highlighted, navigating the emergency system in a new country can be confusing, especially for communities with different cultural perspectives on risk and response.

VideoTranslatorAI’s technology plays a vital role in translating hazard warnings into seven non-English languages, which helps expand the reach of critical information about natural hazards and risks.

This translation capability, currently being tested by the NSW Office of the Chief Scientist under the [Natural Hazard Technology Program](https://videotranslator.ai/blog/videotranslatorai-honoured-with-grant-from-the-natural-hazards-technology-program/) (NHTP), ensures that essential updates are accessible to a broader audience.

Through collaboration with local emergency agencies and community leaders, we aim to create a safer environment for all.

We are committed to equipping every community with the tools and information needed to respond confidently and stay safe.

By making vital hazard updates accessible in multiple languages, we are helping to bridge the information gap for multicultural communities, ensuring that no one is left vulnerable due to language barriers.![The era of AI-powered Emergency Management is here](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/340ffe75a77b09f26ae0a04919778db089f353b1c36dbaf373fe2a8835ff5dfb.webp)

## Conclusion

In a time of increasing natural hazards, VideoTranslatorAI remains committed to fostering safety and accessibility for all communities through innovative language solutions.

Our recent feature on SBS World News highlighted the importance of ensuring that critical hazard information reaches everyone, regardless of language barriers.

We extend our heartfelt thanks to the SBS World News team for bringing attention to this issue, as well as to the NSW Office of the Chief Scientist, the NSW Department of Customer Service (DCS), the NSW State Emergency Service (SES), and the NSW Rural Fire Service (RFS) for their ongoing support and collaboration.

Together, we are making strides toward a safer, more informed future for all Australians.

If you're interested in learning more, [try our product now](https://agent.videotranslator.ai/chat).

More to come, so stay tuned!

Also read: As fire season looms, not everyone gets the message. A new project aims to change that

Bushfire authorities on alert - but are multicultural communities still at risk?

VideoTranslatorAI featured on SBS World News for helping deliver critical hazard alerts across language barriers Our recent feature on addressed a question...

We are thrilled to share that VideoTranslatorAI was recently featured in an [SBS World News segment](https://www.sbs.com.au/news/small-business-secrets/article/as-fire-season-looms-not-everyone-gets-the-message-a-new-project-aims-to-change-that/pr7rz9to7) on November 3rd, 2024!

## VideoTranslatorAI Featured on SBS World News Australia

As we enter a high-alert season for bushfires, there’s never been a more critical time to ensure that all communities - including those from multicultural backgrounds - are equipped with clear and accessible information in their preferred languages.

The SBS World News segment highlighted the crucial role of language accessibility in emergency preparedness and response.

The coverage showcased how real-time translation can bridge language gaps and empower communities to stay informed and safe.

This feature captures our mission:\*\* to break down language barriers and provide everyone with equitable access to essential information\*\*.

![large_Spotlight_on_Our_Work_Video_Translator_AI_is_Featured_on_SBS_World_News_Blog_Post_1_bafa011311.jpg](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/08f594c59111360f4a534d21e577642b1856c7c6633691ec7aa8116305e847b5.jpeg)

> “The liaison officer will speak in English. \[The audio\] will \[then\] be transcribed and translated into the target language,” said Tat Banerjee, the Director of VideoTranslatorAI.

### Advancing Multilingual Emergency Communication Through the NHTP

This feature also allowed us to showcase our work under the Natural Hazards Technology Program (NHTP), an initiative funded by the NSW Government.

Through this program, VideoTranslatorAI collaborates with the NSW Rural Fire Service, NSW State Emergency Service, and the NSW Department of Customer Service to pilot groundbreaking technology that automatically translates emergency alerts into seven key languages.

![large_Spotlight_on_Our_Work_Video_Translator_AI_is_Featured_on_SBS_World_News_Blog_Post_576d36b19c.jpg](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/36d5bd98eddaacef195179885d397a8867547892b13a2725602112b5a8c6d942.jpeg)

This project underscores our commitment to helping multicultural communities receive timely, life-saving information in their language.

The NHTP pilot represents a significant step toward ensuring everyone can access emergency updates, irrespective of language barriers.

### A Heartfelt Thanks

We’d like to extend our gratitude to the incredible team at SBS World News for this opportunity and for bringing attention to this essential issue.

Special thanks go to the NSW Department of Customer Service (DCS), NSW State Emergency Service (SES), and NSW Rural Fire Service (RFS) for their support in making this feature possible.

We are also grateful to the SBS audience for joining us in our mission to foster a safer and more inclusive environment for all.

Stay tuned for more updates as we progress in language accessibility and emergency preparedness.

Thank you to everyone who supports our mission to keep communities informed and connected, no matter the language they speak!

Click here to listen to the podcast: [Bushfire authorities on alert - but are multicultural communities still at risk?](https://www.sbs.com.au/news/podcast-episode/bushfire-authorities-on-alert-but-are-multicultural-communities-still-at-risk/t7zycjufw)

@[youtube](https://www.youtube.com/watch?v=eTd4TKl_pIM)

VideoTranslatorAI is Featured on SBS World News!

We are featured on SBS World News! Learn how our tech ensures vital emergency info reaches all communities. We are thrilled to share that VideoTranslatorAI...

With fire season approaching, language accessibility is more important than ever. 

Recently, we were featured by [SBS World News about our multilingual videoconferencing tool](https://videotranslator.ai/blog/videotranslatorai-is-featured-on-sbs-world-news/), demonstrating how it can bridge language gaps in critical emergencies.

Our Director, Tat Banerjee, shares insights into how real-time translation makes emergency information accessible to all.

![Tat Banerjee - Managing Director VideoTranslatorAI](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/b5a5619fb12c6ddf362e5b99cc3a7a28034f70a49b7f6267bbf6459b677be594.webp)

> “The liaison officer will speak in English. \[The audio\] will \[then\] be transcribed and translated into the target language,” said Tat Banerjee.

Watch the full video to see how our technology empowers multicultural communities to stay informed and prepared here:

@[youtube](https://www.youtube.com/watch?v=eTd4TKl_pIM)

Click here to read the article: [As fire season looms, not everyone gets the message. A new project aims to change that](https://www.sbs.com.au/news/small-business-secrets/article/as-fire-season-looms-not-everyone-gets-the-message-a-new-project-aims-to-change-that/pr7rz9to7).

You can also listen to the podcast here: [Bushfire authorities on alert - but are multicultural communities still at risk?](https://www.sbs.com.au/news/podcast-episode/bushfire-authorities-on-alert-but-are-multicultural-communities-still-at-risk/t7zycjufw)

SBS News covers new tech bridging language gaps in emergency alerts during fire season

Watch our SBS News feature on how our tech bridges language gaps in emergency alerts during Australia's fire season With fire season approaching, language...

As fire season looms, not everyone gets the message. A new project aims to change that

Imagine being lost and unable to find the information you need. Now, picture that is happening in the middle of a natural disaster. To make matters worse, what if the critical information was only available in a language you don't understand? It’s a frightening thought, isn’t it? This is the reality many people face when disaster strikes, highlighting the urgent need for accessible information in multiple languages.

Clear and timely communication is the difference between life and death during natural disasters. This is where AI-powered translation services are revolutionising communication for emergency responders, ensuring that vital information reaches everyone, regardless of language. In this blog post, you will discover how AI translation technology makes emergency response more accessible and inclusive!

## The Global Challenge of Multilingual Emergency Alerts

[Emergency alerts](https://www.sciencedirect.com/science/article/pii/S2212420923000699) are a lifeline in times of crisis. However, for non-native speakers or those unfamiliar with the official language of their region, these alerts may be confusing or even indecipherable. Effectively communicating with a multilingual population during a disaster is a significant challenge. The reason is that rapid and precise delivery of emergency warnings has been proven to reduce casualties, enhancing public safety and trust in the government.

Imagine a scenario where a station is broadcasting a flood warning, but a portion of the community speaks a different language. The delay in understanding instructions can result in delayed evacuations, increased injuries, and even fatalities. Real-world incidents, such as the [2017 California wildfires](https://information.auditor.ca.gov/pdfs/reports/2019-103.pdf), [Hurricane Katrina in New Orleans in 2005](https://www.oxfamamerica.org/explore/stories/even-in-the-us-disaster-hits-the-most-vulnerable-the-hardest/), the [2013 tornadoes in Oklahoma](https://www.oklahoman.com/story/news/2013/07/14/oklahoma-storms-many-spanish-speaking-families-struggle-understand-storm-precautions-officials-say/60899944007/), and the 2020 [bushfires in Australia](https://www.sbs.com.au/news/article/how-authorities-navigate-language-barriers-during-bushfire-coronavirus-emergencies/snxdpojyw), have all highlighted the dire need for emergency messages to reach people in their native language. These disasters show how language barriers can lead to tragic outcomes, underscoring the global importance of ensuring all communities, regardless of their language, receive critical, life-saving information.

The solution? Rapid and accurate real-time translation to ensure that no one is left out due to language differences.

## The Role of AI in Emergency Translations

AI has emerged as a powerful tool for tackling the language barrier in various situations, including disaster response. AI-driven translation services can swiftly translate text and even spoken words into multiple languages, allowing emergency personnel to disseminate life-saving information instantly.

One of the key benefits of AI-powered translation is its **speed**. During fast-moving disasters like hurricanes or earthquakes, every second counts. Traditional methods of translation, which require manual input and review, simply can’t keep up. Conversely, AI can generate near-instantaneous translations, making it possible to alert multilingual communities without delay.

Accuracy is another crucial aspect. Emergency alerts are often filled with technical terms or urgent instructions that must be conveyed precisely. Thanks to the advancement of natural language processing (NLP), AI can now understand and translate these complex terms while maintaining context and meaning.![Emergency Warning Translations Save Lives](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/6e2cf5375aa9c186c0690fe1d7bd2eae3770e96b1ff2d842865528904eed10b8.webp)

## How AI-Powered Translation Can Save Lives

AI-powered translation services have the potential to become life-saving tools during natural disasters. Consider a flood warning issued in real time to a community where multiple languages are spoken. With AI translation, people receive instructions on evacuation routes, safety protocols, and shelter locations in their native languages, ensuring everyone knows what to do.

In addition, AI helps make emergency communications more inclusive. Vulnerable populations–mainly immigrants, refugees, and tourists–are often left without clear guidance during disasters because they don’t speak the local language. Using AI, emergency services can bridge this gap, allowing the populations to access the same vital information as everyone else.

This is especially important for public safety agencies working in diverse regions where diversity is high. As climate change increases the frequency and intensity of natural disasters, AI-powered tools will become essential for ensuring that all communities receive the information they need to stay safe.

## The Future of AI in Emergency Management

The future of AI in emergency management is promising. Governments and emergency agencies are already exploring ways to integrate AI-powered translation services into their emergency response frameworks. The NSW Government, for instance, has begun harnessing the power of AI to provide more accessible and effective emergency services. AI could soon become a standard feature in emergency management protocols by automating the translation of critical messages and enabling real-time communication between responders and citizens.

However, like any technology, AI has its challenges. Dialects and cultural nuances can still trip up even the most advanced AI models. Developers are working tirelessly to overcome these hurdles by training AI on diverse datasets and incorporating human-in-the-loop systems to ensure translation accuracy.

That said, it's important to note that AI is not meant to replace human translators or emergency personnel. Instead, AI is a powerful tool that can alleviate the immense pressure on responders during a crisis. While AI can rapidly translate information and streamline communication, human oversight remains essential to ensure the context, tone, and specific nuances of emergency alerts are correctly conveyed.

Despite these challenges, the potential benefits far outweigh the drawbacks. The combination of speed, accuracy, and scalability makes AI an indispensable tool for emergency management, particularly in multilingual communities.![Emergency Warning Translations Save Lives](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/44debd47f6c638c2d560b09e0fed1ded708fe15d46af3c0b3cc9e5db17d14490.webp)

## VideoTranslatorAI’s Role in Revolutionising Emergency Communication

At VideoTranslatorAI, we are at the forefront of this revolution. Our AI-powered text translation service is designed to handle multilingual communication's complexities, including in emergency situations. Whether translating evacuation orders or disseminating safety information, our tool ensures that everyone–no matter their language–can access life-saving alerts.

Additionally, our multilingual videoconferencing tool, which offers real-time translation capabilities, allows emergency responders to communicate directly with non-native speakers. This tool facilitates two-way conversations during critical moments. Furthermore, this tool is intuitive and easy to use, resembling popular videoconferencing platforms but enhanced with real-time translations.

Currently, we are collaborating with the NSW Government to integrate our AI-powered translation with the Hazards Near Me app. This innovative project is part of the Natural Hazards Technology Program (NHTP), and we’re eager to make a real impact by advancing communication and accessibility in the emergency management sector!

Read the positive remarks from NSW Minister for Customer Service and Digital Government, Minister for Emergency Services, and Minister for Youth Justice, Jihad Dib, about our technology here: Recognition from the NSW Government: Minister Dib Highlights Our AI-Powered Translation Technology at AFAC24

To learn more about our journey with the NHTP project, click here: VideoTranslatorAI Honoured with Grant from the Natural Hazards Technology Program!

## Conclusion

As the world faces more frequent and severe natural disasters, the ability to communicate across languages becomes more critical. AI-powered translation tools are transforming how we respond to these crises, ensuring that vital information reaches everyone, regardless of language barriers. Governments, organisations, and emergency responders must adopt these technologies to ensure a more inclusive, efficient, and life-saving disaster response.

VideoTranslatorAI is proud to be part of this global effort, leveraging AI to save lives and build more resilient communities. The future of emergency management is here–and it speaks every language.If you have questions, [try our product now](https://agent.videotranslator.ai/chat).

More to come, so stay tuned!

Translating Emergency Alerts: How AI Can Save Lives During Natural Disaster

Discover how AI-powered translation transforms emergency management, making communication more efficient and saving more lives

We are excited to share a momentous achievement for VideoTranslatorAI. During the AFAC24 Conference & Exhibition, the NSW Government recognised our company under the Natural Hazards Technology Program (NHTP). In his speech, Jihad Dib, the NSW Minister for Customer Service and Digital Government, Minister for Emergency Services, and Minister for Youth Justice, commended our AI-powered translation technology for its pivotal role in enhancing public safety.
## 
Minister Dib Praises Our AI-Powered Translation Technology
In his address, Minister Dib highlighted the importance of effective communication during emergencies, especially in a multicultural society like Australia. He praised VideoTranslatorAI’s innovative technology, which facilitates the rapid translation of emergency warnings.

> "One of the things that we've invested in is making sure that we can do translation services that are instant using AI that go to the Hazards Near Me app,"  — Minister Dib. 

This capability ensures that vital information is delivered promptly and accurately to diverse communities, helping protect lives during natural disasters or other emergencies.

The Minister emphasised how our technology has been instrumental in ensuring inclusivity and that no one is left behind due to language barriers. This recognition is an acknowledgment of our work and a testament to the importance of accessible communication in ensuring public safety.

![large_7_337c2ddfa5.jpg](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/57e6564d591b571d4cca74ce0b2952ac8f6ba084f721cc1759d9c3aaa8d20434.jpeg)
## 
The Impact of AI in Emergency Response
In Australia, where communities speak over 300 languages, clear and timely communication can be the difference between safety and danger. Our advanced AI translation technology is designed to overcome language barriers by quickly translating emergency messages in multiple languages. Whether it’s an evacuation order, a bushfire warning, or flood advice, we’re proud to be a part of the solution that delivers critical information to every corner of society.

With natural disasters occurring more frequently, such a system has never been more essential. Minister Dib’s recognition highlights our technology and commitment to a more inclusive and equitable approach to emergency response.

![large_9_250ffcb14c.jpg](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/d4da4d1bdbff8826749a74d66d441422dd1a9b10e4de822d840ee1fd6af87249.jpeg)

## A Step Forward with the Natural Hazards Technology Program (NHTP)
Receiving a grant under the NHTP is a significant milestone for VideoTranslatorAI. It enables us to continue innovating and improving our AI-powered solutions, making them even more effective in addressing real-world challenges. We are grateful for the NSW Government’s support and look forward to further developing tools that enhance emergency response and save lives.
## 
Video: Minister Dib’s Speech at AFAC24
To hear the full commentary from Minister Dib on our technology and the impact it’s making, watch the attached video below:

<iframe width="864" height="486" src="https://www.youtube.com/embed/liggBa25X2g" title="NSW Minister Jihad Dib Highlights VideoTranslatorAI&#39;s Translation Technology at AFAC24" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

## Conclusion
At VideoTranslatorAI, we are committed to developing cutting-edge AI solutions that enhance communication, break down barriers, and contribute to the safety and well-being of all Australians. The NSW Government's recognition is a powerful reminder of technology's critical role in modern emergency response, and we are excited to continue pushing the boundaries of what’s possible.

We extend our heartfelt thanks to the NSW Government, Minister Dib, and all those who have supported us on this journey. We are working towards a safer and more inclusive future for everyone.

Recognition from NSW Government: Minister Dib Highlights Our AI-Powered Translation Technology at AFAC24

NSW Minister Dib praises our AI-powered translation tech at AFAC24 for making emergency warnings accessible to all!

We are thrilled to announce that VideoTranslatorAI has been selected as a recipient of a prestigious grant from the [Natural Hazard Technology Program (NHTP](https://www.chiefscientist.nsw.gov.au/rd-action-plan/natural-hazards-technology-program)), administered by the Office of the NSW Chief Scientist & Engineer (OCSE). This program aims to enhance community resilience and safety through innovative technology solutions, and we are honoured to contribute our expertise to this vital initiative.

![medium_image_76da2d20bc.png](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/83c02b62a4cbb1b2fc231bca1f890b7d320807b24d0b60c2d799017d11b728cb.png)

## What is the Natural Hazard Technology Program?
As part of our NHTP-funded project, VideoTranslatorAI, in collaboration with the University of Newcastle (UoN), is developing an AI-powered tool that will assist emergency service providers in translating critical warnings into the top seven non-English languages. This solution, known as EmergencyCALD, offers real-time translation in text translation to ensure effective communication during emergencies.

The NHTP project perfectly aligns with VideoTranslatorAI’s mission to leverage AI technology to overcome linguistic barriers and enable effective communications in a diverse environment. We believe our solution not only addresses the challenges faced by emergency service providers but also enhances public safety for everyone.

![medium_image_b5b24b1e0d.png](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/2798fce1e215d3675c65fafd429c451c0831915f4d69de99f0fe79c3f3b69c9b.png)

## Appreciation Remarks
As we look ahead, we extend our heartfelt gratitude to everyone who has supported and collaborated with us on this incredible journey. A special thank you to the Office of the NSW Chief Scientist & Engineer (OCSE) for their continued trust and belief in our vision. We are also deeply grateful to our partners at the NSW Department of Customer Service (DCS), NSW State Emergency Service (SES), and NSW Rural Fire Service (RFS) for their unwavering dedication and invaluable insights throughout this project. 

A big thank you to Scott Colefax, Kristen Mulligan, Caroline Residovic, and Jaclyn Aldenhoven from OCSE, as well as Lara Gray and Jane Childs from DCS, Kirra Waine and Peter Cinque from SES, and Simon Herring and Conor Deans from RFS. Your contributions have played a pivotal role in driving this initiative forward, and we’re excited to continue working together to bring innovative, multilingual emergency solutions to life.

## Conclusion
This grant represents a significant milestone for VideoTranslatorAI as we strive to make a meaningful impact on community safety and resilience. We are excited to embark on this journey with our esteemed partners from UoN, and we look forward to sharing our progress with you.

Stay tuned for updates on our multilingual emergency service platform as we work together to build a safer, more inclusive future for all residents of NSW. Together, we can overcome the challenges posed by natural hazards and ensure that everyone has access to information and support in times of crisis.

Thank you for your support!

VideoTranslatorAI Honoured with Grant from the Natural Hazards Technology Program!

Excited to share our collaboration with OCSE, DCS, SES, and RFS in developing innovative multilingual emergency solutions to enhance public safety for all.

We are deeply honoured to have participated in the AFAC24 Research and Innovation Day. This event, held at ICC Sydney, was a remarkable gathering of experts, innovators, and leaders in emergency management. We extend our deepest gratitude to the Office of NSW Chief Scientist & Engineer (OCSE) and the AFAC24 team for giving us the opportunity to be involved in such an impactful event.

![medium_image_e424cbd26f.png](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/04ab693c0efa55855151ead8e18b9e7970c4ba90249422d53889d7eda32b75e1.png)

## A Memorable Panel Discussion
One of the highlights of our participation was the panel discussion, where we had the privilege of sharing the stage with some of the most prominent figures in the field. Engaging in a dialogue with Chief Scientist & Engineer Professor Hugh Durrant-Whyte, Emily Bobis from [Compass IoT](https://www.compassiot.com.au/), Olivia Breed from [Kablamo](https://www.kablamo.com.au/), and Darren Besgrove from [OneBlink](https://www.oneblink.io/) was an inspiring experience. Each panellist brought unique insights and perspectives, underscoring the importance of innovation, collaboration, and resilience in emergency management. The discussions highlighted the critical role that technology and cross-sector partnerships play in addressing today's complex challenges in emergency management.

![medium_image_e424cbd26f.png](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/04ab693c0efa55855151ead8e18b9e7970c4ba90249422d53889d7eda32b75e1.png)
![medium_image_8a15c7fe35.png](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/04833037a815152723a0f6cf76dd716b1250f861306ba2cabaf51fae6112a4aa.png)

## Congratulations to the AFAC24 Pitchfest Winner
We'd like to extend our congratulations to [Zetifi](https://zetifi.com/), the winner of the AFAC24 Pitchfest. Zetifi’s winning solution showcased remarkable potential to revolutionise emergency management by enhancing connectivity in remote areas, significantly impacting emergency operations and management. We are excited to see how it will be implemented in the field. The innovation and commitment displayed by all the participants were awe-inspiring. The Pitchfest was a fantastic showcase of cutting-edge ideas, and we are proud to have been among such talented and forward-thinking companies.

![small_afac24_exhibition_at_the_sydney_icc_720_d2e8412db5.png](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/abf91e4c03584323da8c2da99d3cc1310eb0891b8bf59d4ff6140086ee86f683.png)

## Gratitude and Appreciation
Once again, we would like to express our sincere thanks to the OCSE and AFAC24 team for their incredible support and organisation of this event.

 A special thank you to Hugh Durrant-Whyte, Crista Bracamonte, Kristen Mulligan, Jaclyn Aldenhoven, and Scott Colefax from the OCSE for giving us the opportunity to contribute to this important conversation. We’d also like to thank Mel Taylor for her unwavering support and encouragement. We are grateful to be part of such a meaningful initiative.
 
## Conclusion
As we reflect on our experiences at AFAC24, we are filled with a sense of pride and optimism. The connections we made, the knowledge we gained, and the ideas we shared will undoubtedly influence our ongoing efforts to enhance emergency communication for culturally and linguistically diverse communities.

We extend our deepest thanks to the OCSE, the AFAC24 team, all the panelists and participants who made this event successful. We look forward to building on the ideas and connections made during this event as we continue our mission to innovate and improve emergency management.

Reflecting on AFAC24: A Gratitude-Filled Experience

Join us as we reflect on our impactful experience at AFAC24, celebrating innovation, collaboration, and the future of emergency management!

We are thrilled to announce that VideoTranslatorAI will participate in the upcoming AFAC Conference and Exhibition (AFAC24) Research & Innovation Day held on September 3rd 2024, at ICC Sydney, Darling Harbour. This prestigious event brings together experts, innovators, and leaders in emergency management from across the Australasian region and beyond.

## AFAC24: A Gathering of Visionaries
[The AFAC24 Conference & Exhibition](https://www.afacconference.com.au/), powered by INTERSCHUTZ,  is a pivotal event focusing on critical issues in emergency management. The theme of AFAC24, "Embracing Innovation and Disruption: Designing the Future for Our Sector," focuses on today’s critical challenges, including resource constraints, declining volunteer numbers, and the growing impact of climate change. AFAC24 features a comprehensive program, including keynote speeches, panel discussions, workshops, and exhibitions, providing a platform to share knowledge, discuss new strategies, and showcase innovations that can significantly enhance emergency response.

<iframe width="864" height="486" src="https://www.youtube.com/embed/BKLPy0LJjqw" title="AFAC24 powered by INTERSCHUTZ Conference and Exhibition | 3-6 September 2024 | ICC Sydney" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>

## VideoTranslatorAI’s Participation: AFAC24 Pitchfest and Panel Discussion
We are honoured to have been selected to participate in the AFAC24 Pitchfest, an exciting competition in which companies pitch their most innovative and practical solutions to pressing challenges in emergency management. VideoTranslatorAI will present our AI-powered translation tool, which is designed to ensure the effective delivery of critical warnings and emergency information to CALD communities. 

In addition to the Pitchfest, we are excited to share that VideoTranslatorAI has been invited by the [Office of NSW Chief Scientist & Engineer (OCSE)](https://www.chiefscientist.nsw.gov.au/) to join a panel discussion on the research and innovation day of AFAC24, scheduled for September 3rd. This panel will delve into government-industry collaboration, innovation, challenges, and experience in the emergency services or hazard management industry.

## A Heartfelt Thanks and Forward-Looking Excitement
We sincerely thank the OCSE and the AFAC24 team for inviting us to participate in this great event. A special thank you to Crista Bracamonte and Kristen Mulligan from the OCSE, as well as Deb Sparkes from the AFAC, for their unwavering support and guidance.

It is an honour to be recognised for our work and to have the opportunity to engage with such a distinguished group of experts. We are also excited to meet and connect with other innovative companies and professionals who are making a difference in this crucial sector.

We wish the best of luck to all the companies participating in the Pitchfest and look forward to the spirited competition. To our supporters and partners, we invite you to come to AFAC24 and cheer us on as we present our solution. Your encouragement means the world to us as we strive to make an impact in emergency management.

We can’t wait to see you at AFAC24!

For more information about this event, visit [https://www.afacconference.com.au/](https://www.afacconference.com.au/).

VideoTranslatorAI Gears Up for AFAC24 Participation!

Join VideoTranslatorAI at AFAC24 Research & Innovation Day to explore how we're innovating emergency communication for diverse communities. See you there!!!

In the ever-evolving landscape of healthcare, accessibility and inclusivity stand as crucial pillars for ensuring that every individual receives the care they need, regardless of linguistic or cultural barriers. 

It is within this context that our journey with the NSW Small Business Innovation & Research (SBIR) program, specifically the Cultural and Linguistic Diversity Challenge presented by NSW Health / SWSLHD, began.

Last year, we received the exhilarating news that our proposal had clinched [SBIR Phase 1.](https://videotranslator.ai/blog/videotranslatorai-wins-feasibility-study-for-nsw-small-business-innovation-research-program/) 

This marked the inception of a collaborative effort between VideoTranslatorAI and the University of Newcastle, aimed at leveraging Artificial Intelligence (AI) to revolutionize healthcare accessibility for Culturally and Linguistically Diverse (CALD) communities.

## Our Team
Our team, comprising individuals driven by a shared passion for innovation and inclusivity, embodies the synergy between academia and industry. 

At the helm is Professor Kiwako Ito, leading a group of dedicated researchers including PhD students Suzan Makhloof, Mais Alsabayleh, and Ashraf Abdelbaky, as well as undergraduate students Elizabeth Walker, Madeleine Lock, and Tessa Robertson. 

On the industry side, VideoTranslatorAI brings forth the expertise of Tat Banerjee, Tessa Joana, James Wilson, and Nic Mantzivis.

We would like to acknowledge Ayu Saraswati, Catherine Oates-Smith, and Nick Haskins from NSSN for acting as our academic liaison team. 

Additionally, we would like to thank the UoN commercialisation team, including Maree Campbell and Monique Moore. 

## What we did during the feasibility study
Phase 1 of our project focuses on conducting a feasibility study centred around voice-to-text transcription, translation, and analysis software.

In practise, we were looking for ways in which audit, reporting and remediation processes can be put in place to ensure the AI works correctly during complex medical conversations.

The maternity and midwifery team at SWSLHD uses a specific lexicon when communicating with patients, and the Interpreter Services team has specific translations when the patients are from CALD backgrounds. 

How to use an AI to do this at scale, while providing the tools to ensure accuracy, but also meet regulatory and ethical standards, was the core question of the feasibility study.

Our overarching goal is to facilitate seamless communication during antenatal visits, thereby enhancing the overall patient experience for multicultural communities.

This endeavour perfectly aligns with VideoTranslatorAI's mission to harness AI's potential in overcoming linguistic barriers and fostering effective communication across diverse settings. 

As we delve into this feasibility study, we're not only exploring technological solutions but also delving into the intricacies of cultural sensitivity and healthcare delivery.

## What happens next?
Post SBIR phase 1, the University of Newcastle's team is currently in the process of compiling a report detailing the AI's performance and the challenges encountered during the feasibility studies.

This report not only serves as a testament to our dedication but also provides valuable insights that can shape future endeavours in healthcare innovation. Their dedication and expertise were instrumental in navigating the complexities of the project.

## Conclusion
In conclusion, our journey with SBIR Phase 1 has been nothing short of transformative. It has reinforced our belief in the power of collaboration, innovation, and technology to create meaningful change. 

As we reflect on our journey, we extend our heartfelt gratitude to Southwest Sydney Local Health District (SWSLHD), the Office of the NSW Chief Scientist & Engineer, and the Small Business Innovation & Research program team for their unwavering support and belief in our vision.

Their encouragement fuelled our determination to push boundaries and drive innovation.

Looking ahead, we hopefully anticipate the next phase of our journey – SBIR Phase 2. With a solid foundation laid in Phase 1 and the invaluable insights gained, we are poised to take our innovation to new heights.

Together with our partners at the University of Newcastle, we remain steadfast in our commitment to revolutionizing healthcare communication for CALD communities!

Our Journey with SBIR Phase 1: Enhancing Healthcare Accessibility for CALD Communities

VideoTranslatorAI's journey for the NSW Small Business Innovation & Research (SBIR) program for the feasibility study began!

We are thrilled to announce that VideoTranslatorAI has been selected to [conduct the feasibility study](https://www.chiefscientist.nsw.gov.au/news/nsw-sbir-program-awards-$1-million-in-grants-to-small-business-to-tackle-nsw-problems) for the [2022 NSW Small Business Innovation & Research program](https://www.chiefscientist.nsw.gov.au/funding/research-and-development/small-business-innovation-research-program) - Cultural and Linguistic Diversity Challenge!

![VideoTranslatorAI's SBIR 2022 application](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/3bbfc6f7eb7a3c54d28066d8cafb1a5e390649982e50affd18d143ba7fe399ac.webp)

This opportunity is not only an honor for our team but also a chance to make a meaningful impact in addressing the critical issue of delivering health services to Culturally and Linguistically Diverse (CALD) communities.

# About the Challenge

The Cultural and Linguistic Diversity Challenge, presented by NSW Health, seeks innovative Artificial Intelligence (AI) powered solutions to enhance the delivery of health services to CALD communities.

![About the SBIR 2022 Challenge](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/6c0d7a12a5d98484f79ea1cd2b8290428f31ded8d5e9120686a975a150a3abea.webp)

The demand for medical interpretation services is soaring, and the multitude of languages poses a unique challenge for healthcare professionals, particularly midwives, and nurses, in effectively communicating with patients and families outside of acute care settings. 

Despite previous attempts with AI initiatives, such as translating pre-prepared videos and handheld video translation devices, the limitations in reference directories have hindered success in bridging the CALD service delivery gaps.

# VideoTranslatorAI's Contribution

In response to this challenge, VideoTranslatorAI, in collaboration with the University of Newcastle and bolstered by NSW Smart Sensing Network's support, is undertaking a feasibility study focused on voice-to-text transcription, translation, and analysis software. We aim to facilitate communication during antenatal visits and enhance the overall multicultural patient experience.

This feasibility study aligns perfectly with VideoTranslatorAI's mission to harness the power of AI to overcome linguistic barriers and facilitate effective communication in diverse settings. 

We are committed to developing a solution that not only meets the unique challenges faced by healthcare professionals but also contributes to the broader goal of enhancing healthcare accessibility for all.

We believe that technology can play a pivotal role in overcoming language barriers and ensuring that every individual, regardless of their linguistic background, has access to high-quality healthcare services.

# Conclusion

In conclusion, we express our gratitude for being chosen to undertake this feasibility study, and we are enthusiastic about the opportunity to contribute to the improvement of CALD services in the healthcare sector. 

Through the innovative application of AI, VideoTranslatorAI is dedicated to creating a solution that will positively impact the lives of patients, interpreters and healthcare personnel alike. 

We are excited about the positive impact our work can have on the lives of individuals from CALD backgrounds, ultimately fostering a healthier and more connected community.

Thank you to Southwest Sydney Local Health District (SWSLHD), the Office of the NSW Chief Scientist & Engineer, and the Small Business Innovation & Research program, for recognizing the importance of addressing these challenges, and we are excited to embark on this journey towards a more inclusive and accessible healthcare future.

VideoTranslatorAI Wins Feasibility Study for NSW Small Business Innovation & Research Program

Focusing on AI for healthcare in CALD communities. We are excited to contribute to a more inclusive healthcare in NSW.

VideoTranslatorAI Wins Feasibility Study for NSW Small Business Innovation and Research Program

In today's interconnected world, effective communication plays a critical role in emergency situations. However, language barriers often hinder efficient information exchange, potentially delaying response times and jeopardizing lives.

Recognizing this challenge, VideoTranslator AI, working with Mel Taylor and Kiwako Ito, has launched Project Trusted Lingo, a groundbreaking initiative aimed at empowering emergency services professionals with the ability to translate emergency communications into 20+ languages. 

As a testament to its significance, VideoTranslator AI's poster submission has been accepted at the prestigious [AFAC conference](https://www.afacconference.com.au/the-conferences), where industry experts will gather to explore cutting-edge advancements in emergency services.

## Collaborative Expertise
At the heart of Project Trusted Lingo lies collaboration. VideoTranslator AI has partnered with [Mel Taylor](https://researchers.mq.edu.au/en/persons/mel-taylor-2), an esteemed emergency communications expert from Macquarie University. With her extensive experience and deep understanding of the challenges faced by emergency services communications professionals, Mel brings invaluable insights to the project. Additionally, the collaboration extends to [Kiwako Ito](https://www.newcastle.edu.au/profile/kiwako-ito), a linguistics professor from the University of Newcastle. Kiwako's expertise in language analysis and translation further enriches the project's capabilities.

## Empowering Emergency Services Professionals
Project Trusted Lingo aims to revolutionize emergency services communications by bridging the language gap and providing accurate real-time translation support. By leveraging advanced artificial intelligence and machine learning technologies, VideoTranslator AI is developing a user-friendly platform that emergency services professionals can rely on during critical operations.

The platform will enable instant, accurate translation of emergency communications, ensuring that vital information is conveyed in the native languages of individuals involved. Check out our poster submission!

![large_trusted_lingo_v6_fef74286b5.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/321e583d9d1dfdf29eb836966183c1f04ef886a7d87fa09186a24ccbd200962e.webp)

## Benefits and Impact
The implications of [Project Trusted Lingo](https://videotranslator.ai/blog/inclusive-and-effective-the-power-of-local-information-champions-in-emergency-services/) are far-reaching. By equipping emergency services professionals with the ability to communicate effectively in multiple languages, response times can be significantly reduced, leading to more efficient emergency management.

Timely and accurate translations will also improve the overall coordination between international agencies during joint operations, enhancing interoperability, collaboration and fostering a global approach to emergency services communications.

## The AFAC Conference
The acceptance of VideoTranslator AI's poster submission at the AFAC conference highlights the industry's recognition of the project's significance. The conference, known for bringing together experts and professionals from the emergency services sector, serves as an ideal platform to showcase this potential advancement in emergency communications capability.

Mel Taylor will be at the event to talk about the work to an audience of emergency services professionals, providing valuable insights into the project's development and its potential impact on the field.

## Reach Out And Collaborate
As Project Trusted Lingo continues to progress, the team remains committed to refining and enhancing the platform's capabilities. Feedback and insights gathered from emergency services professionals at the AFAC conference will be invaluable in shaping the future direction of the project.

By fostering ongoing collaborations and leveraging cutting-edge technologies, we aim to empower emergency services professionals worldwide with the tools they need to overcome language barriers and save lives. This means we are very keen to hear from professionals who are interested! Say hello to [Mel Taylor](https://www.linkedin.com/in/mel-taylor-01a4ba2a/) at the conference, reach out via email ([safety@videotranslator.ai](mailto:safety@videotranslator.ai)) or scan the QR code at the event!

## Conclusion
Project Trusted Lingo represents a significant leap forward in emergency services communications. With its ambitious goal of providing trusted real-time translation support in over 20 languages, VideoTranslator AI is poised to revolutionize the way emergency services professionals communicate and collaborate with CALD communities.

The acceptance of our poster submission at the AFAC conference not only validates the project's importance but also opens doors for further collaboration and industry recognition. Together, VideoTranslator AI, Mel Taylor, Kiwako Ito, and the global emergency services community are working towards a safer and more connected world.

Our Trusted Lingo Poster Was Accepted At AFAC '23!

Our poster on Project Trusted Lingo was accepted at the AFAC Conference. Learn more about our work and say hello to Mel Taylor at the event!

VideoTranslator's efforts to build a solution in the emergency services space were recently profiled by [Asia Pacific Fire Magazine](https://apfmag.com/trusted-lingo-a-new-approach-to-cald-communications/), and we are very grateful for the opportunity to tell our story!

We'd love for you to check out the story, but here is a quick summary of the proposed 'Project Trusted Lingo'.

![Trusted Lingo envisages a three-step solution to inclusive communications at scale](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/6e65584a9a4e51262cd2084981a1d932721ae9c45c74c2014cf17f58b7e90a0d.webp)

Trusted Lingo is an innovative project aimed at addressing the communication challenges faced by culturally and linguistically diverse (CALD) communities during emergencies in Australia. The project proposes a custom AI solution that enables real-time translation of emergency broadcasts into over 20 languages. By bridging the language gap, Trusted Lingo aims to enhance the safety and understanding of CALD populations, ensuring inclusive and effective communication during crisis situations.

Effective communication is crucial during emergencies to protect lives and property. However, breakdowns in communication can lead to incomplete evacuations, trapped individuals, and even fatalities. Research shows that people with language barriers are slower to process messages not in their native language, making them particularly vulnerable during crises. In Australia, with approximately 7 million people speaking a language other than English at home, a significant portion of the population is at risk of failing to understand crucial instructions during natural hazards.

![Trusted Lingo's focal point is the effective communication to 'local information champions'](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/ac7134d8fa166194117f9c64d316c3c5c55afd6272817ca8387660f6f57c738b.webp)

Trusted Lingo aims to address this problem by providing a reliable solution that transcends language barriers. The project is a collaborative effort between VideoTranslator, Macquarie University, and the University of Newcastle. The proposed AI solution will offer real-time translation of audio, video, and text emergency broadcasts into multiple languages. It will utilize notification services to disseminate the translated content through different social media networks, targeting specific CALD communities.

The project's approach includes designating "local information champions" within the CALD communities, such as community organizations and social media groups. These champions will receive fully translated audio, video, and text communications minutes after emergency broadcasts occur, ensuring timely and accurate information reaches those who need it most. By involving local language-specific organizations, Trusted Lingo aims to enhance the effectiveness of emergency services' communication efforts.

To ensure the accuracy and reliability of translations, Trusted Lingo will develop glossaries of emergency services terminology, geographical names, and accurate translations. These glossaries will be used to test transcription and translation accuracy of emergency broadcasts, creating a library of reference material to train the AI continuously. The project also emphasizes the need to frame issues and solutions in a culturally appropriate way, understanding the differences between spoken and written languages.

In addition to translation capabilities, Trusted Lingo recognizes the importance of assessing the efficacy and engagement of end-users within CALD communities. The University of Newcastle's Lab for Applied Language Science will conduct research to evaluate the level of attention, comprehension, and digital trust among users of the proposed system. This assessment will provide valuable insights into the effectiveness of different communication methods, such as audio versus text, and guide future improvements.

![In development, what Trusted Lingo's interface will look like for triggering SMS notifications at scale.](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/3f9b096e1df1d2d0e43d994c72cc75680fadba9b027af702f1393cf4e5b9fb89.webp)

The success of Trusted Lingo relies on collaboration with emergency services and stakeholders in the field. The project invites expressions of interest from crisis communications practitioners, community engagement service members, and individuals engaged in coordination tasks during natural hazards. By involving these stakeholders, the project aims to ensure that the solution meets the rigorous requirements of emergency services and is tailored to their specific needs.

Trusted Lingo envisions a simple web application deployed at crisis communications centre's, enabling easy upload of audio or video files for automatic transcription and translation. The solution will generate multiple files with translated captions and the option for voiceovers, catering to different language needs. These language-specific videos will be automatically shared with pre-identified local information champions via social media channels, allowing for quick and widespread dissemination of critical information.

In conclusion, Trusted Lingo strives to create an accurate, cost-effective, and inclusive emergency communication system for today's diverse society. By leveraging AI technology and collaboration, it aims to break language barriers, ensure the safety of CALD populations, and improve overall emergency response and preparedness.

File Download: [Asia Pacific Magazine - Trusted Lingo.pdf](https://storage.googleapis.com/elephantstripes-prod/public/documents/APF_84_Banerjee_v2.pdf)

Trusted Lingo – A New Approach To CALD Communications

Trusted Lingo is an AI system that translates emergency broadcasts into 20+ languages instantly, ensuring everyone stays informed

DISCLAIMER: This blog post was updated after having a conversation with JobsForNSW. [3 Dec 2019]
**
Please check the JobsForNSW website for updates. The process covered below changes regularly and DO NOT rely on the below to be correct going forward. It was correct at time of publication, but talking to the JobsForNSW staff it is LIKELY to change pretty soon.**

Earlier this year we put in an application for a Minimum Viable Product Grant from JobsForNSW, a [NSW Government initiative](https://www.nsw.gov.au/).

In this blog post we are going to look at the entire process and work through our successful application. Specifically:

What is the MVP grant and where do you get more information?
What the grant process looks like and what information we had to provide to get the grant.
What the grant process was like, step by step, at a procedural level.

The point of this post is to provide information to anyone else within the Sydney/NSW startup ecosystem who is also looking into this grant and potentially applying.

Will probably do another post of the content of (a) the videotranslator.ai grant application itself, and (b) the progress report at the end.

We are also hoping to have a follow up post where we talk to one of the officers inside JobsForNSW to get a insider view into how the process works.

## What Is The JobsForNSW MVP (Minimum Viable Product) Grant?
From the JobsForNSW website, Minimum Viable Product (MVP) grants are designed to support promising startups with the funds needed to progress from a proof of concept stage to a minimum viable product. The grants are aimed at startups that are yet to generate revenue to help them engage with a potential business customer, or channel to market, and create innovative solutions that address compelling industry needs or market gaps.

## How Much Money Can I Get From The JobsForNSW MVP Grant?
From the JobsForNSW website, An MVP grant is a matched funding grant up to 50% of approved project costs, to a maximum of $25,000.

Remember: You do not have to ask for the full $25,000.

In the specific case of videotranslator.ai we had a total project cost of $41,400.00. The idea is JobsForNSW is funding 50% of approved project costs, to a maximum of $25,000. Hence the amount we ended up getting for our project was $41,400 * 0.5 = $20,700.

## Assuming We Get The Grant - What Is The Timeline For The Application Process?
From the JobsForNSW website, Successful grant applicants will receive 35% of the funding up-front and 65% after completion and validation of the MVP.

The exact sequence of events is provided below:

**DISCLAIMER: SmartyGrants below is the old system - JobsForNSW are transitioning to a new system.**
- You put in your application using an online system called SmartyGrants. The form itself is fairly straightforward - we did not use any external consultants.
- You get a notification saying your submission has been received. This is an email and looks like below. **Note the blacked out telephone numbers and emails are public, but have been hidden to the JobsForNSW staff don’t get spammed. If you really need to reach them, get creative with Google.**

![large_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_1_2d841642ba.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/b3b2d6cad41e3d63f80db42c944b867368afab8c72e923fcb555222e1d501099.webp)

- You get another notification saying you have been moved to round 1 of the selection process. Unless your application is terrible and you have not completed the form, you should get to here without too many issues. It looks like below:

![large_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_2_7333df57c9.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/94b2e99e9ab9dfd3f3359d084cd98de17d450b32322fbfe6bcc52df1b0895fec.webp)

- Once here JobsForNSW has an internal process. In another post we will talk about how that exactly works. For now, the application goes to an internal committee and either you get the grant or you don’t get the grant.
- In our specific case, videotranslator.ai got the grant - Winning! Also, on winning the grant you get notified by email. This looks like below:

![large_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_3_7d07efd6c7.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/540d11a63436a2bbb7028f119c2391d7db524193d9f85b7b2484602f2ffe2ede.webp)

- You will also get another email, from a person - that how you know :)

![medium_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_3b_a6b1b3e79a.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/7468d364e7740c615562758151a39f68e53b73ff73b07250cd2d0d835e9f2444.webp)

- Download the deed, and make sure you sign and return the contract.

![medium_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_3c_0908e6e6c5.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/27f7927293f5c4bd3b6b3bfff43e0e760ff1b293cc161421a983ad71b4571db5.webp)

- Sweet - the entire process took maybe 8 weeks - its a pretty quick turnaround.

## Assuming We Get The Grant - What Do I Need To Know About The Deed?
The grant is fairly simple. That being said, there are a few things which are really important:
- The grant will cover the budget you put into your application. You really want to get this part right!

![medium_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_5_6a2f148313.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/d1855567226fa0babac3abcda8b75eab14dfff12f7bb071ad87dcd799629ac1a.webp)

- Additionally, it is important that 80% of the Project Costs are within NSW. This does not mean if you pay Google Cloud or AWS or Azure you are in breach, it means that you can use a maximum of 20% of your budget on offshore resources. You also need to be aware that the duration of the projects is a maximum of 6 months.
- Don’t worry too much about being too specific - in private conversations, the JobsForNSW staff understand you are a startup and maybe not everything works out. They understand that you are trying to do something really hard, and not everything goes to plan always.

![medium_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_6_e082418728.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/081ad68120eec7ed87ca496fd3f1124151dd66530208c50b826eb13d37a160c1.webp)

- Lastly, the deed will cover exactly what JobsForNSW will fund and its timing. This looks like so:

![medium_blog_assets_winning_how_we_won_a_jobsfornsw_mvp_grant_winning_how_we_won_a_jobsfornsw_mvp_grant_7_281381b331.webp](https://storage.googleapis.com/vtai-web-media-prod/cms/originals/blog-inline/8674b32e896839333cf5acea1ccdffec7159dcc26754d266eeae30903df50c1d.webp)

- You're good to go!

## Assuming We Get The Grant - What Is The Timeline For The Project?
The main points to know:

1. The payment is in two parts. The first 35% is pretty much immediate. You raise and invoice and that is it.
2. The second part happens at the end of the project. You submit a report (using the same online application), have a meeting with your advisor, and then raise another invoice for the remaining 65% of the grant monies. 
3. That is kind of it in terms of process.

## Conclusion
We are super grateful to JobsForNSW. We did complete out prototype, filling out bits that did not work very well. We picked up a client (hopefully they will become a keystone client) during the project, and the client is super happy with our work.

Personally, we have not yet reached product-market fit, which I think of as having a scaleable sales process for your product at a good customer acquisition number (CAC), rather than product itself, but also think we are well on our way 😃 😃

## Thank You
I spoke to some other folks at Fishburners for advice through the process and after. Would like to thank the folks below, you guys are awesome.

1. David Cox at QAChef.
2. Man LEE at Sana.
3. Peter Boyer at Muster - a mate at Fishburners was curious about the MVP process. Hope you get the grant bud!

Check out the above startups - they are doing very cool technology stuff!

Please connect with us on LinkedIn, YouTube or Facebook for any comments, questions, or just to keep up to date with the work we do!

We are very grateful for your support!

Winning: We Won The JobsForNSW MVP Grant! Before, During And After...

We won the JobsForNSW MVP Grant! Learn about our journey through the application, execution, and completion of the grant in this behind-the-scenes blog.

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